process ticket

[NosieJk123]

Hello i need help.

How to populate dynamic fields of the process activity dialog with the information from an incoming ticket automatically?

thank you.

-Noci

[crythias]

If you use the Process ticket enroll feature, the current ticket becomes a process ticket (the ActivityID and ProcessID are appended to the current ticket), which means you lose nothing.

If you're mechanically creating a process ticket and linking it to the current ticket, you should be able to push the dynamic field values from the source to the Process ticket at the time of creation. Though, it may be a bit more complicated all told, and at a certain point, Process Ticket enroll is probably a better way to handle it.

OK, but if you need to automate it, the only thing to automate is adding the DynamicFields ProcessManagementActivityID and ProcessManagementProcessID (with appropriate values) to the ticket. That's it. It's now magically a process ticket.

[NosieJk123]

Thank you so much.
In GenericAgent can I create more than one job whereby all the jobs will automate different processes?

[crythias]

In GenericAgent can I create more than one job whereby all the jobs will automate different processes?

One ticket = One Process. Although a single process ticket can spawn additional tickets/process/jobs.
viewtopic.php?t=26905
viewtopic.php?t=30029 (this is kind of old. No guarantees it still works).