Dear Team,
We using OTRS 4 and we are facing the below issue.
First response time showing 0 m.
We have configured SLA with response time and Solution time. However First response showing 0 m.
Kindly help us on this.
Regards,
Sathish Kumar T
First Response showing 0 m
Moderator: crythias
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- Znuny newbie
- Posts: 13
- Joined: 11 Jul 2016, 13:26
- Znuny Version: OTRS 6 Patch Level 1
- Real Name: sathish kumar t
- Company: Inspirisys Solution Ltd
First Response showing 0 m
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Thanks & Regards,
Sathish Kumar T
Sathish Kumar T
Re: First Response showing 0 m
you should upgrade to version 6 first due to security issues
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com