Hello,
Right now we need to give access to one of our partners to our OTRS so we created a new agent. The thing is that we need them to see nothing about our clients. The possibility of permits is not very wide so we disabled "Client" in the menu bar. The problem is when you want to reply a ticket with that agent because all of our clients are shown in the drop down list, ¿How can we disable that autocomplete?
Best regards,
How can I disable autocomplete in from/cc in ticket compose?
Moderator: crythias
-
- Administrator
- Posts: 3934
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: How can I disable autocomplete in from/cc in ticket compose?
Hi,
AFAIK you can't just disable this feature. The only working solution for this I know is using a feature add-on, none of them is available for free.
- Roy
AFAIK you can't just disable this feature. The only working solution for this I know is using a feature add-on, none of them is available for free.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 2
- Joined: 07 Oct 2019, 17:01
- Znuny Version: 4.0.1
- Real Name: Adrián Delgado
- Company: Tecsens
Re: How can I disable autocomplete in from/cc in ticket compose?
Thank you so much for your reply.
Please, can you explain me what add-on we need to use for this? its ok if we have to pay for it.
Regards,
-
- Administrator
- Posts: 3934
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: How can I disable autocomplete in from/cc in ticket compose?
Hi Adrián,
I'll send you a pm.
- Roy
I'll send you a pm.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?