Hi!, i new in OTRS, i was using a free version of OTRS, and i looking for the way to use a custom customers form.
The original form i think that have a little options to make a new ticket.
Is possible to customize field avaliables on the ticket creation for customers???
Many thanks
Customize new ticket to customers form?
-
camilonavarrete
- Znuny newbie
- Posts: 21
- Joined: 30 Aug 2019, 19:06
- Znuny Version: 6.0.15
-
root
- Administrator
- Posts: 3961
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Customize new ticket to customers form?
Hi,
Use process ticket for this.
- Roy
Use process ticket for this.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
camilonavarrete
- Znuny newbie
- Posts: 21
- Joined: 30 Aug 2019, 19:06
- Znuny Version: 6.0.15
Re: Customize new ticket to customers form?
Many thanks.
Where is this option on OTRS admin section?. That exist?
Thanks!
Where is this option on OTRS admin section?. That exist?
Thanks!