Hi Folks,
I m creating a OTRS client in JAVA using GenericInterface REST in OTRS version 6.
So far I m able to create articles using TicketUpdate but not sure how to achieve ArticleSend.
Any suggestions / Samples highly appreciated. Thanks in Advance!
ArticleSend using GenericInterface REST in OTRS 6 in JAVA
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root
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Re: ArticleSend using GenericInterface REST in OTRS 6 in JAVA
Hi,
There is no possibility to send an article with the ((OTRS)) Community Edition. You can use the open source add-on Znuny4OTRS-GIArticleSend to add this feature.
- Roy
There is no possibility to send an article with the ((OTRS)) Community Edition. You can use the open source add-on Znuny4OTRS-GIArticleSend to add this feature.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: ArticleSend using GenericInterface REST in OTRS 6 in JAVA
it is possible out of the box with OTRS 7
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
root
- Administrator
- Posts: 3961
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: ArticleSend using GenericInterface REST in OTRS 6 in JAVA
Maybe, but the question was about 6
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
