We've upgraded to version 7 (OTRS upgraded it for us) and have had many issues as a result.
Right now, we get 5 admin error notifications per minute stating (literally every minute):
The error:
There was an error executing Execute() in Kernel::System::Console::Command::Maint::DocumentSearch::IndexWorker: Error: Can't use an undefined value as a SCALAR reference at /opt/otrs-7.0.6/Kernel/System/ITSMChange/ITSMWorkOrder.pm line 2664.
Its been months and OTRS devs dont have any answers, so I am taking this to the forums to see if anyone has some suggestions to whats wrong.
I compared the source of ITSMWorkOrder.pm to github, and its up to date.. there has to be some other incompatibility happening..
Any ideas where we should look next?
Thanks
Version 7 woes
Moderator: crythias
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Re: Version 7 woes
Hi,
This forum is ((OTRS)) Community Edition related, I don't think you can expect many responses.
If you have the same code as it's available at Github you have the ITSM package for OTRS 6. I can't find there a version for 7.
- Roy
This forum is ((OTRS)) Community Edition related, I don't think you can expect many responses.
If you have the same code as it's available at Github you have the ITSM package for OTRS 6. I can't find there a version for 7.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Version 7 woes
Please contact servicedesk to get the Bug escalated. Might be https://bugs.otrs.org/show_bug.cgi?id=14549
Also you should update to the latest patchlevel of OTRS 7 as 7.0.6 is outdated and there were several fixes including security fixes.
Also I suggest to switch to the process management engine for change management as it is more flexible
Also you should update to the latest patchlevel of OTRS 7 as 7.0.6 is outdated and there were several fixes including security fixes.
Also I suggest to switch to the process management engine for change management as it is more flexible
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com