how to move activity to another in Process Management

[ehabmekha]

When using OTRS Process Management feature; the process activities transitions were not happened from activity to another. Although I assigned the transition actions on each transition; the process flow stopped at the first activity.

OTRS Process Flow Chart.png

Filling Activity Dialogue 1.png

Ticket Flow.png

I want the process flow goes automatically from activity to another by changing the ticket responsible and ticket queue.

Anyone can help me on this?

[jojo]

did you define a logic rule for the transition?

[skullz]

As per above, define the logic rule at transition

Additionally, for transition action , its better to also pass UserID => 1 param to bypass current user permission.
(Userid=1 is root@localhost which should have all permission)

[ehabmekha]

did you define a logic rule for the transition?

How can I define the logic rule?

[root]

Hi,

What's your transition look like?

- Roy