Increase priority for pending ticket with GenericAgent?

Moderator: crythias

Post Reply
Snowmanko
Znuny newbie
Posts: 59
Joined: 06 Mar 2015, 17:45
Znuny Version: 6.0.5-1

Increase priority for pending ticket with GenericAgent?

Post by Snowmanko »

Hi,

I would like to configure OTRS to increase priority of ticket in "pending - auto close+/-" state but ONLY when customer reply to ticket.
Is this even possible? I could not came up with solution how to setup it with GenericAgent / PostMaster Filter.

Thanks for suggestions.
Martin
OTRS 6.0.3-1, MySQL
Top
Snowmanko
Znuny newbie
Posts: 59
Joined: 06 Mar 2015, 17:45
Znuny Version: 6.0.5-1

Re: Increase priority for pending ticket with GenericAgent?

Post by Snowmanko »

Anyone please ?
OTRS 6.0.3-1, MySQL
Top
Flippo
Znuny newbie
Posts: 9
Joined: 29 Mar 2019, 12:33
Znuny Version: 6.0.17
Real Name: Philip G
Company: N&M

Re: Increase priority for pending ticket with GenericAgent?

Post by Flippo »

Wouldn't a generic agent with the trigger NotificationFollowUp do the trick?
Top
Post Reply

Return to “General”