Hello,
when we are creating a New object in CMDB we are getting a "Internal Server Error".
Sometimes the object is created, even if the error occurs.
Apache Error Log shows:
[Fri Jul 12 10:48:59.134410 2019] [:error] [pid 38048] Can't use an undefined value as a HASH reference at /opt/otrs/Kernel/System/ITSMConfigItem.pm line 1661.\n
We are using OTRS 6.0.17 with ITSM 6.0.17.
I have tried to update to the newest version, but the error still exists.
Can anyone explain what this "undefined HASH" is?
Or maybe how to fix the problem?
Thank You
[Fixed] ITSM CMDB Internal Server Error while creating New Object
Moderator: crythias
[Fixed] ITSM CMDB Internal Server Error while creating New Object
Last edited by DannyJoe on 12 Jul 2019, 11:27, edited 1 time in total.
Re: ITSM CMDB Internal Server Error while creating New Object
Hello,
i fixed my own problem.
Someone disabled an item in "GeneralCatalog" which was needed.
Thank you
i fixed my own problem.
Someone disabled an item in "GeneralCatalog" which was needed.
Thank you