Accounted time visible without note in Closing ticket

[wblake]

Good afternoon,

this is my first post but I've been checking this forum regularly to see if other people have the same question.

So Hello !! I'm a 35-year-old IT manager for a logistic group.

The question I'm bothered with is:

When Closing a ticket you select the close state and when you want to add the accounted time you have to use the "article/note" function. Typ in a subject and a text to add the Time units at the bottom.

Can you add the "accounted time" as a dynamic field so you can have only this field to fill in and not the entire body of article/note with the subject and text?

[alexus]

Hi,

You can disable mandatory note Ticket::Frontend::AgentTicketClose###NoteMandatory