Dropdown is using the first value instead of empty value

cris12345 · Post by **cris12345** » 27 Jun 2019, 16:59

Hi,

I need to have a mandatory drop down, so when the agent forgot to fill it the system doesn't allow him to save without fill that field.

However, I leave the default value empty, but in the form that dropdown is using the first value in the list as default.

I don't have to create a default value for empty like "Please select an item" because the idea is that the agents doesn't forget to fill it.

I appreciate the help a lot if someone knows how to do it

I don't know if that matters but I'm using KIX4OTRS

Post by **jojo** » 27 Jun 2019, 17:01

ou have to configure an empty value in the dynamic field settings

cris12345 · Post by **cris12345** » 27 Jun 2019, 20:55

Hi, thanks, but I don't understand why is it working for 1 drop down and for the other it doesn't

I have the same settings as the attachment

Post by **root** » 27 Jun 2019, 21:24

Hi,

Any ACLs on the dynamic field where you miss the empty value?

- Roy

Znuny and ((OTRS)) Community Edition

Dropdown is using the first value instead of empty value

Dropdown is using the first value instead of empty value

Re: Dropdown is using the first value instead of empty value

Re: Dropdown is using the first value instead of empty value

Re: Dropdown is using the first value instead of empty value