How to get the auth login properties

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supriya
OTRS newbie
Posts: 7
Joined: 25 Jun 2019, 13:17
OTRS Version?: FreeVersion

How to get the auth login properties

Post by supriya » 26 Jun 2019, 06:43

Hii Guys,
I am new to OTRS, I am using trail Version of OTRS ,Currently working on API

"/api/customer/auth/login" in the request from where do I get the properties in OTRS
Attaching the image
Can I know the process



Regards,
Supriya
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jojo
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Re: How to get the auth login properties

Post by jojo » 26 Jun 2019, 08:22

Hi,

what exactly you want to achieve? The API you mentioned is for the communication of the external frontend to the backend and limited to the functionality of this frontend.

You might have a look on the Generic Interface Webservice API
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supriya
OTRS newbie
Posts: 7
Joined: 25 Jun 2019, 13:17
OTRS Version?: FreeVersion

Re: How to get the auth login properties

Post by supriya » 26 Jun 2019, 09:02

Hii,

I want to generate the tickets using API of OTRS
I referred to the document of OTRS API documentation where there are many post and get methods
So I m trying to post the auth/LOGIN which in response gives me key and using that key I can generate Ticket as per the API OTRS documentation
I am using Uipath Tool which has HTTP request which acts like Post Man tool
How can I achieve this task of generating the tickets using API

Regards,
Supriya

jojo
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Posts: 14599
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: How to get the auth login properties

Post by jojo » 26 Jun 2019, 11:03

please use the Generic Interface Webservices for this
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

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