Email sent to otrs mail id not adding to ticket zoom view

[AmitP]

Hi,
For a ticket created i want email sent to otrs mail id gets added to that ticket.
Iam adding [Ticket#1512] in subject of mail.
but i dont see in the ticket in otrs.

do we need to configure something for it.

Pls help

Thanks

[jojo]

check the logs

[AmitP]

Hi Jojo,

Its getting added as new ticket and not adding to existing ticket whose number is given. how to make it go to existingticket

PLs help

Thanks

[AmitP]

Hi
PostMaster::CheckFollowUpModule###0100-Subject

is not working though its enabled.

am i missing any other setting for this to work.

Thanks