problem with customer page

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Kris76
Znuny newbie
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Joined: 13 Jun 2019, 09:37
Znuny Version: 3.3.18
Real Name: Cristian

problem with customer page

Post by Kris76 »

Hello,

i'm facing this problem when a user log in the customer page

Image

the user can write, can reply but cannot read what he wrote after sending the ticket (as image linked before)

i upload the apache error.log, are another logs needed?

OTRS version is 3.3.18

thanks in advice
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fcasal
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Re: problem with customer page

Post by fcasal »

first, update to the last patch of 3 version. And then, update to the actual otrs versión with support, that I think is the 4.
root
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Re: problem with customer page

Post by root »

Hi,

does this happen before or after you removed the feature add-on FAQ?

Did you restart the webserver after uninstalling the package?

In addition to this, it's strongly recommended not to use the Debian package of OTRS.

- Roy
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jojo
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Re: problem with customer page

Post by jojo »

OTRS 3.x is out of support and security fixes since years (and is remote exploitable). Version 6 is actuall community version and receives security fixes
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Kris76
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Joined: 13 Jun 2019, 09:37
Znuny Version: 3.3.18
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Re: problem with customer page

Post by Kris76 »

fcasal wrote: 13 Jun 2019, 12:39 first, update to the last patch of 3 version. And then, update to the actual otrs versión with support, that I think is the 4.
hi, thanks for the reply.

the update is something i have to do manually or va an automatic update? sorry but i'm new to OTRS
jojo
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Re: problem with customer page

Post by jojo »

the update has to be manually and you have to follow all major releases:

3.3.x -> 4 (latest) -> 5 (latest) -> 6 (latest)

Check docs.otrs.org for documentation
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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Kris76
Znuny newbie
Posts: 5
Joined: 13 Jun 2019, 09:37
Znuny Version: 3.3.18
Real Name: Cristian

Re: problem with customer page

Post by Kris76 »

root wrote: 13 Jun 2019, 13:02 Hi,

does this happen before or after you removed the feature add-on FAQ?

Did you restart the webserver after uninstalling the package?

In addition to this, it's strongly recommended not to use the Debian package of OTRS.

- Roy
thanks for the reply, with or without the FAQ, server restarted.

a funny thing: if i press on the "print" icon inside otrs (in the customer web page) i can see all the content of the message in the generated pdf
Kris76
Znuny newbie
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Joined: 13 Jun 2019, 09:37
Znuny Version: 3.3.18
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Re: problem with customer page

Post by Kris76 »

jojo wrote: 13 Jun 2019, 14:15 the update has to be manually and you have to follow all major releases:

3.3.x -> 4 (latest) -> 5 (latest) -> 6 (latest)

Check docs.otrs.org for documentation
ok thanks, the OTRS was warking so fine... :(

i was taking a look and on the disk the space left is around 2.5 gb, maybe is a disk space problem?
Kris76
Znuny newbie
Posts: 5
Joined: 13 Jun 2019, 09:37
Znuny Version: 3.3.18
Real Name: Cristian

Re: problem with customer page

Post by Kris76 »

jojo wrote: 13 Jun 2019, 14:15 the update has to be manually and you have to follow all major releases:

3.3.x -> 4 (latest) -> 5 (latest) -> 6 (latest)

Check docs.otrs.org for documentation
hi jojo,

i can upgrade from 3.3.18 directly to the last version of the 4.x.x? on the official site i can't find the 3.3.19/20 upgrade/patch

thanks in advice
jojo
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Re: problem with customer page

Post by jojo »

yes, you can upgrade directly to 4.latest
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