Hello,
We are using OTRS 5.
I just saw that each email takes about 10 secs to be imported and converted into a ticket.
Is this time normal? Anyway to speed it up?
Regards,
Tom.
OTRS Per Email Import Time
Moderator: crythias
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- Znuny advanced
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Re: OTRS Per Email Import Time
how do you get the mails into the system, how large are the mails, are there any performance issues with database or filesystem?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny advanced
- Posts: 120
- Joined: 16 Apr 2015, 08:42
- Znuny Version: 3.2.16
Re: OTRS Per Email Import Time
Mail imports are done via Lotus Notes mailboxes using IMAP/POP3 every 10 minutes. There are ~15 mailboxes configured.
The email size in usually in the range of 20-70KB but in case there are attachments can go upto 3MB.
We're still checking if there are nay performance issues but haven't been able to find anything yet.
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- Znuny wizard
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Re: OTRS Per Email Import Time
Hi flippertom,
Regards
Claus-Dieter
with 15 mailboxes I'd use procmail.flippertom wrote: ↑05 Jun 2019, 09:55 Mail imports are done via Lotus Notes mailboxes using IMAP/POP3 every 10 minutes. There are ~15 mailboxes configured.
Regards
Claus-Dieter
Znuny6/Debian/ESXi
Re: OTRS Per Email Import Time
sounds like performance issues on the notes pop3/imap stack.
I suggest forwarding and using a local MTA and MDA (procmail) on the OTRS server
I suggest forwarding and using a local MTA and MDA (procmail) on the OTRS server
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny advanced
- Posts: 120
- Joined: 16 Apr 2015, 08:42
- Znuny Version: 3.2.16
Re: OTRS Per Email Import Time
OK. Thank you. This is on the list but doesn't seem to be a straightforward implementation.
I will search of the implementation steps and start a new thread in case I get stuck anywhere.