Error: Data was only readable pure-perl YAML module every time trying to deploy any change on SysConfig

Moderator: crythias

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reneruiz
OTRS newbie
Posts: 3
Joined: 24 May 2019, 00:22
OTRS Version?: 6.0.10
Real Name: Rene Ruiz
Company: H3 Consulting

Error: Data was only readable pure-perl YAML module every time trying to deploy any change on SysConfig

Post by reneruiz » 24 May 2019, 19:31

Hi,

we use otrs 6.0.10, every time that i modify any parameter on sysconfig i got this error on logs

Code: Select all

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: Loading the YAML string failed:

 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 117
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,


New password: <OTRS_NEWPW>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl

"

 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 125
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 142
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

    did not find expected <document start>

was found at document: 2, line: 2, column: 1


 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 117
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on this link. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.

"

 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 125
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 142
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

    did not find expected <document start>

was found at document: 2, line: 2, column: 1


 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 117
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has created a new OTRS account for
you.

Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>
User name: <OTRS_USERLOGIN>
Password : <OTRS_USERPASSWORD>

You can log in via the following URL. We encourage you to change your password
via the Preferences button after logging in.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl

"

 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 125
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 142
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

    did not find expected <document start>

was found at document: 2, line: 2, column: 1


 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 117
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,


Here's your new OTRS password.

New password: <OTRS_NEWPW>

You can log in via the following URL:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl

"

 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 125
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 142
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

    did not find expected <document start>

was found at document: 2, line: 2, column: 1


 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 117
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on the link below. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.

"

 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 125
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 142
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

    did not find expected <document start>

was found at document: 2, line: 3, column: 1


 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 117
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: YAML data was: "--- |2

Dear Customer,

Unfortunately we could not detect a valid ticket number
in your subject, so this email can't be processed.

Please create a new ticket via the customer panel.

Thanks for your help!

 Your Helpdesk Team
"

 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 125
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019

 Message: YAML data was not readable even by pure-perl YAML module

 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 136
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:46 2019

 Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

    found character that cannot start any token

was found at document: 1, line: 2, column: 2
while scanning for the next token at line: 2, column: 2


 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 117
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:46 2019

 Message: YAML data was: "--- |
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]

[% Data.CreateTime | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
"

 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 125
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:46 2019

 Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

 Traceback (10372):
   Module: Kernel::System::YAML::Load Line: 142
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

   
i searched on this forum about this, tried to upgrade to another release, disable any dynamic field, clear cache or rebuild config, but nothing works, the enviroment was installed and configured without the Perl Yaml library, we already install that rpm but the error still showing.

Any idea what im missing, your helps is really appreciate, we have this error on a production enviroment, apparently there is not a malfunction on the app about the tickets or the CMDB but we are worried about this.


Regards

root
Moderator
Posts: 1854
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: Error: Data was only readable pure-perl YAML module every time trying to deploy any change on SysConfig

Post by root » 25 May 2019, 08:19

Hi,

Check / edit / reset these SysConfig settings:

- CustomerPanelBodyNewAccount
- CustomerPanelBodyLostPasswordToken
- NotificationBodyLostPasswordToken

- Roy
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

reneruiz
OTRS newbie
Posts: 3
Joined: 24 May 2019, 00:22
OTRS Version?: 6.0.10
Real Name: Rene Ruiz
Company: H3 Consulting

Re: Error: Data was only readable pure-perl YAML module every time trying to deploy any change on SysConfig

Post by reneruiz » 27 May 2019, 23:25

Hi root,

Thanks for help, the error is still showing but without the traceback? i deleted cache and try to rebuid config but error is still there.

Code: Select all

[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][117] Loading the YAML string failed:
[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][125] YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,


New password: <OTRS_NEWPW>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl

"
[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][142] Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][117] Loading the YAML string failed: YAML::XS::Load Error: The problem:

    did not find expected <document start>

was found at document: 2, line: 2, column: 1

[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][125] YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on this link. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.

"
[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][142] Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][117] Loading the YAML string failed: YAML::XS::Load Error: The problem:

    did not find expected <document start>

was found at document: 2, line: 2, column: 1

[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][125] YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has created a new OTRS account for
you.

Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>
User name: <OTRS_USERLOGIN>
Password : <OTRS_USERPASSWORD>

You can log in via the following URL. We encourage you to change your password
via the Preferences button after logging in.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl

"
[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][142] Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][117] Loading the YAML string failed: YAML::XS::Load Error: The problem:

    did not find expected <document start>

was found at document: 2, line: 2, column: 1

[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][125] YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,


Here's your new OTRS password.

New password: <OTRS_NEWPW>

You can log in via the following URL:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl

"
[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][142] Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][117] Loading the YAML string failed: YAML::XS::Load Error: The problem:

    did not find expected <document start>

was found at document: 2, line: 2, column: 1

[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][125] YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on the link below. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.

"
[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][142] Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][117] Loading the YAML string failed: YAML::XS::Load Error: The problem:

    did not find expected <document start>

was found at document: 2, line: 3, column: 1

[Mon May 27 16:12:11 2019][Error][Kernel::System::YAML::Load][125] YAML data was: "--- |2

Dear Customer,

Unfortunately we could not detect a valid ticket number
in your subject, so this email can't be processed.

Please create a new ticket via the customer panel.

Thanks for your help!

 Your Helpdesk Team
"
[Mon May 27 16:12:12 2019][Error][Kernel::System::YAML::Load][136] YAML data was not readable even by pure-perl YAML module
[Mon May 27 16:12:12 2019][Error][Kernel::System::YAML::Load][117] Loading the YAML string failed: YAML::XS::Load Error: The problem:

    found character that cannot start any token

was found at document: 1, line: 2, column: 2
while scanning for the next token at line: 2, column: 2

[Mon May 27 16:12:12 2019][Error][Kernel::System::YAML::Load][125] YAML data was: "--- |
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]

[% Data.CreateTime | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
"
[Mon May 27 16:12:12 2019][Error][Kernel::System::YAML::Load][142] Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

i also tried to delete info on settings CustomerPanelBodyNewAccount, CustomerPanelBodyLostPasswordToken, NotificationBodyLostPasswordToken and deply it, but nothing happens

Regards!

crythias
Moderator
Posts: 10108
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Error: Data was only readable pure-perl YAML module every time trying to deploy any change on SysConfig

Post by crythias » 30 May 2019, 07:38

Just another bit ...
It's likely trying to read a config file that has invalid syntax.
make sure you have a backup of your Config Files folder. You may try rebuilding config from command line.

If you're sure you've got a good backup and if you're adventurous, find the file that has that information and make sure it's syntactically correct with a text editor.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask

reneruiz
OTRS newbie
Posts: 3
Joined: 24 May 2019, 00:22
OTRS Version?: 6.0.10
Real Name: Rene Ruiz
Company: H3 Consulting

Re: Error: Data was only readable pure-perl YAML module every time trying to deploy any change on SysConfig

Post by reneruiz » 31 May 2019, 17:17

I tried to rebuilding config from command line but the error is the same:

Code: Select all

[otrs@otrs-dev bin]$ ./otrs.Console.pl Maint::Config::Rebuild
Rebuilding the system configuration...
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: Loading the YAML string failed:

 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 117
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,


New password: <OTRS_NEWPW>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl

"

 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 125
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 142
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

    did not find expected <document start>

was found at document: 2, line: 2, column: 1


 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 117
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on this link. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.

"

 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 125
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 142
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

    did not find expected <document start>

was found at document: 2, line: 2, column: 1


 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 117
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has created a new OTRS account for
you.

Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>
User name: <OTRS_USERLOGIN>
Password : <OTRS_USERPASSWORD>

You can log in via the following URL. We encourage you to change your password
via the Preferences button after logging in.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl

"

 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 125
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 142
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

    did not find expected <document start>

was found at document: 2, line: 2, column: 1


 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 117
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,


Here's your new OTRS password.

New password: <OTRS_NEWPW>

You can log in via the following URL:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl

"

 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 125
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 142
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

    did not find expected <document start>

was found at document: 2, line: 2, column: 1


 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 117
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on the link below. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.

"

 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 125
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 142
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

    did not find expected <document start>

was found at document: 2, line: 3, column: 1


 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 117
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: YAML data was: "--- |2

Dear Customer,

Unfortunately we could not detect a valid ticket number
in your subject, so this email can't be processed.

Please create a new ticket via the customer panel.

Thanks for your help!

 Your Helpdesk Team
"

 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 125
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: YAML data was not readable even by pure-perl YAML module

 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 136
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

    found character that cannot start any token

was found at document: 1, line: 2, column: 2
while scanning for the next token at line: 2, column: 2


 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 117
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: YAML data was: "--- |
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]

[% Data.CreateTime | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
"

 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 125
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019

 Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

 Traceback (14385):
   Module: Kernel::System::YAML::Load Line: 142
   Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
   Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 36

Done.

I dont have a backup without that error, i think the error shows since initial installation (missing YAML library), i have another enviroment but there is configurated diferently.

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