Translate Ticket Type (OTRS 6)

[free1804]

Hi,
I already searched for solutions in this forum and in the OTRS dev documentation, but I don't find.

I try to translate all ticket types (Incident,Incident::Major, Problem, RfC, ServiceRequest and Unclassified).

I created the fr_Custom.pm file and work fine for other type of translation like this :

Code: Select all

$Self->{Translation}->{'New (from template)'} = 'Nouveau (d\'un gabarit)';

But When I try to do it for ticket type "ServiceRequest ",

Code: Select all

$Self->{Translation}->{'ServiceRequest'} = 'Requête de Service ';

OTRS fails to translate it.

Is there exist another way to translate Ticket Type?
Any suggestion?

Thank you
Éric

[jojo]

Type can not be translated

[free1804]

I will recreate types in french and use ACL rules to restrict utilisation only those translated types