Translate Ticket Type (OTRS 6)

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free1804
OTRS newbie
Posts: 4
Joined: 26 Apr 2019, 17:36
OTRS Version?: 6.0 (community)
Real Name: Éric F
Company: Commission scolaire des draveurs

Translate Ticket Type (OTRS 6)

Post by free1804 » 08 May 2019, 21:33

Hi,
I already searched for solutions in this forum and in the OTRS dev documentation, but I don't find.

I try to translate all ticket types (Incident,Incident::Major, Problem, RfC, ServiceRequest and Unclassified).

I created the fr_Custom.pm file and work fine for other type of translation like this :

Code: Select all

$Self->{Translation}->{'New (from template)'} = 'Nouveau (d\'un gabarit)';
But When I try to do it for ticket type "ServiceRequest ",

Code: Select all

$Self->{Translation}->{'ServiceRequest'} = 'Requête de Service ';
OTRS fails to translate it.

Is there exist another way to translate Ticket Type?
Any suggestion?

Thank you
Éric

jojo
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Re: Translate Ticket Type (OTRS 6)

Post by jojo » 08 May 2019, 21:43

Type can not be translated
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free1804
OTRS newbie
Posts: 4
Joined: 26 Apr 2019, 17:36
OTRS Version?: 6.0 (community)
Real Name: Éric F
Company: Commission scolaire des draveurs

Re: Translate Ticket Type (OTRS 6)

Post by free1804 » 09 May 2019, 16:31

I will recreate types in french and use ACL rules to restrict utilisation only those translated types

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