I am very new to otrs so sorry if solution is obvious. I had a XML for otrs5, which I want to use in 6. I used the XML migration command but still, it does not appear in sysconfig.
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<?xml version="1.0" encoding="UTF-8"?>
-<otrs_config init="Application" version="2.0">
-<Setting Name="Frontend::Module###OldOTRS" Required="0" Valid="1">
<Description Translatable="1">Old OTRS</Description>
<Group>Test</Group>
<SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
-<Setting>
-<FrontendModuleReg>
<Description Translatable="1">Old OTRS</Description>
<NavBarName>Ticket</NavBarName>
<Title Translatable="1">New phone ticket</Title>
-<NavBar>
<Description Translatable="1">Old OTRS</Description>
<Name Translatable="1">Old OTRS</Name>
<Type>Menu</Type>
<Block>ItemArea</Block>
<Link>Action=AgentTicketStatusView;Subaction=Report;URL=URL/otrs/index.pl</Link>
<LinkOption>Target="_Blank"</LinkOption>
<NavBar>Old OTRS</NavBar>
<AccessKey/>
<Prio>8545</Prio>
</NavBar>
</FrontendModuleReg>
</Setting>
</Setting>
</otrs_config>
xml is to have a button in otrs 6 with the link to old otrs 3.1
Thank you!