ACL for DropDown

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Ytigiev
OTRS newbie
Posts: 23
Joined: 03 Dec 2018, 13:37
OTRS Version?: 6.0.14

ACL for DropDown

Post by Ytigiev » 15 Apr 2019, 15:31

Hello,

In otrs 6.0.17 how does an ACL work with a standard dropdown menu?
How does regex compare string? by a keys or by a values of dropdown?

What does mean "untranslated internal data keys"? Can you provide an example?

https://doc.otrs.com/doc/manual/admin/ ... reference

# Names must be in DynamicField_<field_name> format.
# Values in [ ... ] must always be the untranslated internal data keys
# specified in the dynamic field definition and
# not the data values shown to the user.

fcasal
OTRS superhero
Posts: 332
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.18

Re: ACL for DropDown

Post by fcasal » 15 Apr 2019, 16:08

Working with values, they have the internal name and the name you can see when working with otrs. The last one change with the languaje you are working, so you have to use the internal.

Ytigiev
OTRS newbie
Posts: 23
Joined: 03 Dec 2018, 13:37
OTRS Version?: 6.0.14

Re: ACL for DropDown

Post by Ytigiev » 15 Apr 2019, 20:50

fcasal wrote:
15 Apr 2019, 16:08
Working with values, they have the internal name and the name you can see when working with otrs. The last one change with the languaje you are working, so you have to use the internal.
Sorry is not clear. Maybe is clear for you because you know how it works.

I did tests with a standard dropdown. ACL applies on the key of a dropdown
For example
DropDown1
Key: ABC and VALUE is DEF123

Ticket:
1) DropDown1 regex '.*123.*' returns nothing
2) DropDown1 regex '.*ABC.*' returns ABC, DEF123

Is it correct?

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