GenericAgent Custom Module

[mohsinkhan009]

Capture.JPG

Hi All,

I wan to understand How to use the Execute Custom Module of OTRS. I have written one custom module and use that module name in the text box and run for the ticket the output is not getting, below is the content of CustomModule.pm

package Kernel::System::GenericAgent::CustomModule;

use strict;
use warnings;

our @ObjectDependencies = (
'Kernel::System::Log',
);

sub new {
my ( $Type, %Param ) = @_;

# allocate new hash for object
my $Self = {};
bless( $Self, $Type );

# 0=off; 1=on;
$Self->{Debug} = $Param{Debug} || 0;

return $Self;
}

sub Run {
my ( $Self, %Param ) = @_;

$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'notice',
Message =>
"test",
);
}
1;


Error getting while running the custom module is:-
Use module (CustomModule) for Ticket (2019040343000014/28892).
[Wed Apr 3 17:36:09 2019][Error][Kernel::System::GenericAgent::_JobRunTicket][1355] Module CustomModule.pm not in @INC (/drbd/otrs/bin/Custom /drbd/otrs/bin/Kernel/cpan-lib /drbd/otrs/bin /drbd/otrs/bin/cgi-bin/../../Custom /drbd/otrs/bin/cgi-bin/../../Kernel/cpan-lib /drbd/otrs/bin/cgi-bin/../.. /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .)

[root]

Hi,

Try Kernel::System::GenericAgent::CustomModule for the module as the GenericAgent parameter.

- Roy

[mohsinkhan009]

Great thanks it is working and printing the relevant in log file

[Wed Apr 3 17:51:16 2019][Notice][Kernel::System::GenericAgent::_JobRunTicket] Use module (Kernel::System::GenericAgent::CustomModule) for Ticket (2019040343000014/28892).
[Wed Apr 3 17:51:16 2019][Notice][Kernel::System::GenericAgent::CustomModule::Run] Increase priority of