hi all,
i have a problem with postmaster filter, i set a filter with the following conditions:
check email header = to look for value = address@domain.com
set email header = X-OTRS-Queue set value = queueName
with this conditions i expect that the ticket opened with an email to the address@domain.com will be insert into the queue "queueName".
is this right? if this filter is wrong, how i can set the action i described?
i also tried with check email header with from but it does not work anyway
thanks
Postmaster filter
Moderator: crythias
Re: Postmaster filter
Which format are you using for the queuename? I think it needs the absolute name, for example: Level 1::support::Queue1
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Re: Postmaster filter
See attached for two examples of PM Filters that I have. One is a filter to a top level queue. the 2 is a filter set to a sub queue.marcored wrote: ↑01 Mar 2019, 11:02 hi all,
i have a problem with postmaster filter, i set a filter with the following conditions:
check email header = to look for value = address@domain.com
set email header = X-OTRS-Queue set value = queueName
with this conditions i expect that the ticket opened with an email to the address@domain.com will be insert into the queue "queueName".
is this right? if this filter is wrong, how i can set the action i described?
i also tried with check email header with from but it does not work anyway
thanks
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Active Directory LDAP Integration.
Ubuntu 18 LTS, Apache2, PostgreSQL.
Active Directory LDAP Integration.
Ubuntu 18 LTS, Apache2, PostgreSQL.
Re: Postmaster filter
mmm
if you send the email from paper_delivery@mercevalve.net you have to user the field From.
If you send the email to paper_delivery@mercevalve.net i ask: Have you configured this email into otrs?
if you send the email from paper_delivery@mercevalve.net you have to user the field From.
If you send the email to paper_delivery@mercevalve.net i ask: Have you configured this email into otrs?
Re: Postmaster filter
thanks i don't set the email into the otrs, because i create two filter with two different email like this:
Check email header: to look for value: support.dew@domain.com
Set email header: X-OTRS-Queue Set Value: Dew(name of the queue)
Check email header: to look for value: support.bro@domain.com
Set email header: X-OTRS-Queue Set Value: Bro(name of the queue)
when i write an email to the first address the filter works but if i write to se second address the filter doesn't work. i copied the same conditions but i don't understand why it doesn't work
Check email header: to look for value: support.dew@domain.com
Set email header: X-OTRS-Queue Set Value: Dew(name of the queue)
Check email header: to look for value: support.bro@domain.com
Set email header: X-OTRS-Queue Set Value: Bro(name of the queue)
when i write an email to the first address the filter works but if i write to se second address the filter doesn't work. i copied the same conditions but i don't understand why it doesn't work
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Re: Postmaster filter
Do you get any messages in your syslog about a wrong or missing queue?
You say it doesn't work but what does it do? DOes it process the email at all? Does it end up in misc?
You say it doesn't work but what does it do? DOes it process the email at all? Does it end up in misc?
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Re: Postmaster filter
Are there any other postmaster filters or generic agents that interferes with the shown filter?
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Re: Postmaster filter
thanks to everyone i resolve the error, someone change the domain and he doesn't alert me