Postmaster filter

[marcored]

hi all,

i have a problem with postmaster filter, i set a filter with the following conditions:

check email header = to look for value = address@domain.com
set email header = X-OTRS-Queue set value = queueName

with this conditions i expect that the ticket opened with an email to the address@domain.com will be insert into the queue "queueName".

is this right? if this filter is wrong, how i can set the action i described?

i also tried with check email header with from but it does not work anyway

thanks

[fcasal]

Which format are you using for the queuename? I think it needs the absolute name, for example: Level 1::support::Queue1

Greetings

[netjess]

hi all,

i have a problem with postmaster filter, i set a filter with the following conditions:

check email header = to look for value = address@domain.com
set email header = X-OTRS-Queue set value = queueName

with this conditions i expect that the ticket opened with an email to the address@domain.com will be insert into the queue "queueName".

is this right? if this filter is wrong, how i can set the action i described?

i also tried with check email header with from but it does not work anyway

thanks

See attached for two examples of PM Filters that I have. One is a filter to a top level queue. the 2 is a filter set to a sub queue.

[fcasal]

mmm

if you send the email from paper_delivery@mercevalve.net you have to user the field From.

If you send the email to paper_delivery@mercevalve.net i ask: Have you configured this email into otrs?

[marcored]

thanks i don't set the email into the otrs, because i create two filter with two different email like this:

Check email header: to look for value: support.dew@domain.com
Set email header: X-OTRS-Queue Set Value: Dew(name of the queue)

Check email header: to look for value: support.bro@domain.com
Set email header: X-OTRS-Queue Set Value: Bro(name of the queue)

when i write an email to the first address the filter works but if i write to se second address the filter doesn't work. i copied the same conditions but i don't understand why it doesn't work

[netjess]

Do you get any messages in your syslog about a wrong or missing queue?
You say it doesn't work but what does it do? DOes it process the email at all? Does it end up in misc?

[reneeb]

Are there any other postmaster filters or generic agents that interferes with the shown filter?

[marcored]

thanks to everyone i resolve the error, someone change the domain and he doesn't alert me