How to subtract timeunits accounted time on a specific ticket.

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SYSCOMOTRS
OTRS newbie
Posts: 13
Joined: 24 Feb 2019, 03:56
OTRS Version?: 6.0.16
Real Name: George
Company: SYSCOMUSA

How to subtract timeunits accounted time on a specific ticket.

Post by SYSCOMOTRS » 01 Mar 2019, 05:27

Dear OTRS Community,

I'm looking for an option where you can manually subtract time unit on accounted time if entered incorrectly. Is there an option I can apply this setting on my company OTRS community version 6?

Thank you All!

Best Regards,
SYSCOMOTRS

RStraub
OTRS guru
Posts: 2162
Joined: 13 Mar 2014, 09:16
OTRS Version?: 6.0.14
Real Name: Rolf Straub

Re: How to subtract timeunits accounted time on a specific ticket.

Post by RStraub » 01 Mar 2019, 10:15

What exactly do you mean? You can just create a new note and enter "-15" to substract 15 minutes from the total.

You just can't edit it afterwards, as "time" is associated with an article.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS

SYSCOMOTRS
OTRS newbie
Posts: 13
Joined: 24 Feb 2019, 03:56
OTRS Version?: 6.0.16
Real Name: George
Company: SYSCOMUSA

Re: How to subtract timeunits accounted time on a specific ticket.

Post by SYSCOMOTRS » 01 Mar 2019, 20:01

Dear RStraub,

Well noted. Thanks for the update. I didn't know you can just input "-15" on the note on the time unit and it will deduct the time on the ticket "accounted time" shown on the Ticket information widget.

Thank you!

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