Hello OTRS community,
I hope someone here can help me.
The situation:
I'm using OTRS6 on a CentOS7 machine and Port 587(TCP) is open.
I'm getting mails via IMAPS from Office365 and everything works fine.
Sending mails inside the company works too.
Now, I'm trying to send mails to external mail adresses like gmail.com or yahoo.com but no mails arrive.
I also tried another email service (web.de) but this way fails aswell.
My configuration.
Are there any manuals or do you have suggestions?
So I could figure out whats going wrong?
Thanks alot and best regards
knxvll
SMTP Problems (Outbound)
Moderator: crythias
SMTP Problems (Outbound)
You do not have the required permissions to view the files attached to this post.
-
crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: SMTP Problems (Outbound)
update SendmailNotificationEnvelopeFrom with some sort of email address.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: SMTP Problems (Outbound)
I did it, but it still doesn't work.
-
crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: SMTP Problems (Outbound)
On the OTRS box, check mailq
check /var/log/mail.log or /var/log/maillog
telnet youremailserver 587
make sure it connects
verify firewall and ISP allows outbound port 587 from your OTRS box.
Check your smarthost logs for traffic.
Check your sendmail or postfix for ability to send from the command line.
Check your OS firewall for blocking outbound port 587
check /var/log/mail.log or /var/log/maillog
telnet youremailserver 587
make sure it connects
verify firewall and ISP allows outbound port 587 from your OTRS box.
Check your smarthost logs for traffic.
Check your sendmail or postfix for ability to send from the command line.
Check your OS firewall for blocking outbound port 587
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: SMTP Problems (Outbound)
And check the communication log. Maybe there's some insight...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de