Issue with packages for upgrade 6.0.15

[Ytigiev]

Hello,

I'm updating OTRS Community Edition from 6.0.11 to 6.0.15 by instruction (https://doc.otrs.com/doc/manual/admin/6 ... ating.html).
When I run "Step 5: Update installed packages" I get the error which descibed bellow. How can I fix the issue? I think the documentation has missing steps for a copying packages/configuration from old version to new.

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bash-4.2$ bin/otrs.Console.pl Admin::Package::UpgradeAll
Fetching on-line repositories...
  OTRS Freebie Features... Done

Upgrading installed packages...
  The following packages could not be found in the on-line repositories...
    GeneralCatalog
    ITSM
    ITSMChangeManagement
    ITSMConfigurationManagement
    ITSMCore
    ITSMIncidentProblemManagement
    ITSMServiceLevelManagement
    ImportExport

Fail.

[RStraub]

I don't think you need to run that step for a patch-level release (=update), only for an upgrade (e.g. from 5.xx to 6.xx). In earlier versions of the manual there was a notice:

Code: Select all

Within a single minor version you can skip patch level releases if you want to upgrade. For instance you can upgrade directly from OTRS 5 patchlevel 2 to version 5 patchlevel 6. If you need to do such a "patch level upgrade", you should skip steps 6, 10, 11, 14, 17 and 18.

Which isn't there for version 6...

[wurzel]

Hi,

the upgrading procedure should be followed. 6 is different than 5. Also the dbupdate-to-6.pl script must be started.
The steps are correct. Packages have to be upgraded.
If you can not upgrade from commandline you can use the GUI Package Manager.
Sometimes the package repos are not reachable because of proxy or dns issues or firewall rules or whatever and you have to use the GUI.


regards
Florian

[skullz]

Do manually via GUI or

otrs@shell > /bin/otrs.Console.pl Admin::Package::Upgrade https://ftp.otrs.org/pub/otrs/itsm/bund ... 6.0.XX.opm"