Hide Dynamic Field before select Queue

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Lucav06
Znuny newbie
Posts: 3
Joined: 07 Jan 2019, 11:50
Znuny Version: OTRS 6

Hide Dynamic Field before select Queue

Post by Lucav06 »

Hi,

in OTRS 6 I configured different Dynamic Field per queue. When the customer create NewTicket, i can show/hide these Dynamic Field by select specific queue.

But, in the Customer Interface, when i press the button Ticket -> New Ticket, the interface show me ALL the possible Dynamic Field.
I want to hide by default ALL dynamic field, before selecting the queue.

How can i do this? Thanks!
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Hide Dynamic Field before select Queue

Post by RStraub »

I think you can solve this with process tickets, or a customization on the template file, namely JavaScript which hides/shows dynamic fields based on the queue selection.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Hide Dynamic Field before select Queue

Post by wurzel »

Hi,

without code changes (check the forum here) or additional (commercial) add ons the ((OTRS)) Community Edition can not hide fields dynamically.

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

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Lucav06
Znuny newbie
Posts: 3
Joined: 07 Jan 2019, 11:50
Znuny Version: OTRS 6

Re: Hide Dynamic Field before select Queue

Post by Lucav06 »

wurzel wrote: 07 Jan 2019, 14:04 Hi,

without code changes (check the forum here) or additional (commercial) add ons the ((OTRS)) Community Edition can not hide fields dynamically.

Florian
I have the HideDynamicField addon.
https://github.com/reneeb/otrs-HideDynamicFields

With this addon, i can show/hide dynamic field per queue (HideDynamicFields::Filter###Dest) in the new ticket interface.
sunny
Znuny newbie
Posts: 68
Joined: 30 Aug 2011, 13:14
Znuny Version: 5.0.22
Real Name: Sunny
Contact:

Re: Hide Dynamic Field before select Queue

Post by sunny »

Lucav06 wrote: 07 Jan 2019, 14:55
wurzel wrote: 07 Jan 2019, 14:04 Hi,

without code changes (check the forum here) or additional (commercial) add ons the ((OTRS)) Community Edition can not hide fields dynamically.

Florian
I have the HideDynamicField addon.
https://github.com/reneeb/otrs-HideDynamicFields

With this addon, i can show/hide dynamic field per queue (HideDynamicFields::Filter###Dest) in the new ticket interface.
Is it available for OTRS 5.0.X?
zzz
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Joined: 15 Dec 2016, 15:13
Znuny Version: All
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: Hide Dynamic Field before select Queue

Post by zzz »

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Free and premium add-ons: German | English
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