Change labels for Criticality, Priority, Impact

Moderator: crythias

Post Reply
Ytigiev
Znuny newbie
Posts: 23
Joined: 03 Dec 2018, 13:37
Znuny Version: 6.0.14

Change labels for Criticality, Priority, Impact

Post by Ytigiev »

Hello,

I want to change labels for Criticality, Priority, Impact. I should change 1 Very low, 2 Low, 3 Normal, 4 High, 5 Very High on the 5 Very low, 4 Low, 3 Normal, 2 High, 1 Very High

How can I change labels?
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Change labels for Criticality, Priority, Impact

Post by wurzel »

Hi,

Check Admin > Priorities
and Dynamic Fields Impact + Criticality
Or check GeneralCatalog


Depends on the version you are using.

and please, check the docs at doc.otrs.org everything is there

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
Ytigiev
Znuny newbie
Posts: 23
Joined: 03 Dec 2018, 13:37
Znuny Version: 6.0.14

Re: Change labels for Criticality, Priority, Impact

Post by Ytigiev »

Hello,

Thank you for your attention. I'm using OTRS 6.0
I have renamed
1) Priority (Admin->Priorities),
2) Admin-> General Catalog Management -> Items in Class: ITSM::ChangeManagement::Category, Items in Class: ITSM::ChangeManagement::Impact, Items in Class: ITSM::ChangeManagement::Priority
3) partially Critical<->Impact<->Priority.

But I can't understand how to change the names of columns and rows in the Criticality ↔ Impact ↔ Priority.
Please, see the Capture.png.
You do not have the required permissions to view the files attached to this post.
Post Reply