Hello
I'm stuck on my install unable to reach the installer.pl.
Currently, I am trying to install OTRS 6.0.14 on Debian 9.6.0 (Strech). I followed these instructions
https://doc.otrs.com/doc/manual/admin/6 ... -otrs.html
But when I get to step 8 I'm at a loss, seems there is a database set up somewhere maybe? I'm hoping its just some simple direction as I'm rusty on my already green linux skills.
Thanks in advance
Stuck on install
Moderator: crythias
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- Znuny newbie
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- Joined: 04 Dec 2012, 19:07
- Znuny Version: 6.0.14
- Real Name: Brandon Walls
Stuck on install
OTRS 3.1.7 in production on Linux with MySQL database.
Re: Stuck on install
Would be helpful if you could give us all the steps that you have made. the step 8 is only to put the url http://localhost/otrs/installer.pl so if you have made every step, and you have all the requirements it works. What happened qhen you try the url?
Greetings.
Greetings.
Re: Stuck on install
Hi,
check the logs.
Flo
check the logs.
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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- Znuny newbie
- Posts: 7
- Joined: 04 Dec 2012, 19:07
- Znuny Version: 6.0.14
- Real Name: Brandon Walls
Re: Stuck on install
Sorry for the lack of detail. I go to the url and am able to start the process but the very first step of the whole process http://localhost/otrs/installer.pl and it moves along much like it looks here.
https://doc.otrs.com/doc/manual/admin/6 ... aller.html
But i get to step 4 of in the above link
"4. Depending of the database you chose and if you wanted the web installer to create a database or use an existing one in the previous step, this screen might differ a little. Enter the credentials for the database in this screen."
and I'm stuck. I didn't set up a database, nor did any of the documentation or walkthroughs have me set one up. What I'm starting to think is that the walkthrough is a bit incomplete.
If someone has a better step by step for installing OTRS on Debian I'm all ears
https://doc.otrs.com/doc/manual/admin/6 ... aller.html
But i get to step 4 of in the above link
"4. Depending of the database you chose and if you wanted the web installer to create a database or use an existing one in the previous step, this screen might differ a little. Enter the credentials for the database in this screen."
and I'm stuck. I didn't set up a database, nor did any of the documentation or walkthroughs have me set one up. What I'm starting to think is that the walkthrough is a bit incomplete.
If someone has a better step by step for installing OTRS on Debian I'm all ears
OTRS 3.1.7 in production on Linux with MySQL database.
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Re: Stuck on install
Hi Brandon,
installing and creating the database for the application is usually done by you dba. It should be sufficient to install MySQL/MariaDB and following the instructions during the package install.
- Roy
installing and creating the database for the application is usually done by you dba. It should be sufficient to install MySQL/MariaDB and following the instructions during the package install.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 7
- Joined: 04 Dec 2012, 19:07
- Znuny Version: 6.0.14
- Real Name: Brandon Walls
Re: Stuck on install
May sound silly but thats the answer i was looking for . Thanks
OTRS 3.1.7 in production on Linux with MySQL database.