Unable to install OTRS 6 on OEL 7

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avinashillindra
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Unable to install OTRS 6 on OEL 7

Post by avinashillindra »

Dear Support,

While installing OTRS 6 on OEL 7, facing an issue with perl below those are:

Error: Package: otrs-6.0.12-01.noarch (/otrs-6.0.12-01.noarch)
Requires: perl(Template)
Error: Package: otrs-6.0.12-01.noarch (/otrs-6.0.12-01.noarch)
Requires: perl(XML::LibXSLT)

Please help me to fix the issue.

Regards,
Avinash Illindra
fcasal
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Re: Unable to install OTRS 6 on OEL 7

Post by fcasal »

Have you installed all the software packages that are required by otrs?

It seems that something is not installed.

Greetings.
avinashillindra
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Re: Unable to install OTRS 6 on OEL 7

Post by avinashillindra »

I'm following installation document and executed following command:

yum install --nogpgcheck otrs-6.0.12-01.noarch.rpm

and encountering error which I mentioned in previous post.
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Re: Unable to install OTRS 6 on OEL 7

Post by jojo »

Install perl(XML::LibXSLT)


if this package can not be found on epel you have to install it via cpan. Please also have a look on the admin manual http://doc.otrs.org
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avinashillindra
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Re: Unable to install OTRS 6 on OEL 7

Post by avinashillindra »

I tried installing using you, it is not perl package, following is the output:

[root@helpdesk ~]# yum install "perl(XML::LibXSLT)"
Loaded plugins: langpacks, ulninfo
epel/x86_64/metalink | 9.0 kB 00:00:00
ol7_UEKR3 | 1.2 kB 00:00:00
ol7_addons | 1.2 kB 00:00:00
ol7_latest | 1.4 kB 00:00:00
No package perl(XML::LibXSLT) available.
Error: Nothing to do
[root@helpdesk ~]#
jojo
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Re: Unable to install OTRS 6 on OEL 7

Post by jojo »

use cpan
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"Testing": ((OTRS Community Edition)) and git Master

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avinashillindra
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Re: Unable to install OTRS 6 on OEL 7

Post by avinashillindra »

Even with Cpan I'm not able to install the necessary/required RPM's for installation.
root
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Re: Unable to install OTRS 6 on OEL 7

Post by root »

Hi,

cpan packages are not detected by yum/rpm. Use yum/rpm and ignore dependencies. However you install the rpm package, check the perl modules (/opt/otrs/bin/otrs.CheckModules.pl) afterwards and add missing modules if needed.

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Re: Unable to install OTRS 6 on OEL 7

Post by skullz »

shell > yum install -y epel-release
shell > yum install -y otrs-6.0x.rpm
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