6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12

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kruegerM
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6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12

Post by kruegerM »

Everything was running fine with version 6.0.11.
This morning I migrated to 6.0.12 and any browser I try is getting the "Browser Too Old" error.

Ideas greatly appreciated at this point.


M
wurzel
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Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12

Post by wurzel »

Hi,

- show your upgrade procedure


did you delete all caches and rebuild the config?

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

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kruegerM
Znuny expert
Posts: 213
Joined: 02 Dec 2010, 16:53
Znuny Version: 6.0.29
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Company: National Jewish Health
Location: Denver, CO

Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12

Post by kruegerM »

RPM 6.0.12
otrs.setPermissions.pl
started httpd & otrs.Daemon.pl
updated to ITSM-6.0.12.opm
imported our configuration
wurzel
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Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12

Post by wurzel »

Hi,

seems wrong for me

you missed DBUpdate.pl script

and why import a configuration?


Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
kruegerM
Znuny expert
Posts: 213
Joined: 02 Dec 2010, 16:53
Znuny Version: 6.0.29
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12

Post by kruegerM »

I didn't run the DBUpdate-to-6.pl script because I didn't see it was needed between 6.0.11 and 6.0.12.
And I import our configuration because we have many changes to the default.

M
reneeb
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Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12

Post by reneeb »

From the docs:
Please also run this script in case of patch level updates
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
kruegerM
Znuny expert
Posts: 213
Joined: 02 Dec 2010, 16:53
Znuny Version: 6.0.29
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12

Post by kruegerM »

ok- ran the DBUpdate script - made no difference.
wurzel
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Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12

Post by wurzel »

Hi,

the 6.0.11 and 6.0.12 work fine, migrated dozens of 6.0.11 by myself.
There must be another issue on your environment.

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
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Real Name: Florian

Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12

Post by wurzel »

Hi,
kruegerM wrote: 09 Nov 2018, 15:31 And I import our configuration because we have many changes to the default.
Is the system working if you remove your changes? If yes, your changes are wrong.

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
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Contact:

Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12

Post by reneeb »

Can you open the browsers' developer tools (F12) and go to the tab "Network"? Please reload the login screen and see if there are some requests that have either a 4xx or 5xx response code?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
kruegerM
Znuny expert
Posts: 213
Joined: 02 Dec 2010, 16:53
Znuny Version: 6.0.29
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

Re: 6.0 - "Browser Too Old" after going from 6.0.11 to 6.0.12

Post by kruegerM »

I tried removing our customizations and in the process must have touched something I shouldn't have - ended up with non-responsive system. Since it was a test environment before we migrated Production, I dumped it - cloned a fresh copy of Production, then did a 6.0.12 migration on it. Everything is working - all customizations in place - no issues being seen.

I hate when this happens - but at least I ended up with success... Any landing is a safe landing ... right?
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