[OTRS 6] New ticket issue JS

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ruzzetto

[OTRS 6] New ticket issue JS

Post by ruzzetto »

Hello,
in my otrs 5 env I modified CustomerTicketMessage.tt file in order to fill ticket body with a formatted text based on specific service.

In my test env based on otrs 6 this does not happen. Someone is facing the same issue?

Thanks,
Fabio
reneeb
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Re: [OTRS 6] New ticket issue JS

Post by reneeb »

What did you modify? What's the error message?
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ruzzetto

Re: [OTRS 6] New ticket issue JS

Post by ruzzetto »

I modified CustomerTicketMessage with this code:

Code: Select all

selectQueues();

function selectServices() {
        switch ($('#ServiceID').val() ) {

                 case  "xx":
                   initText('','text text text text text text')
                 case  "xx":
                   initText('',text text text text text text');
                 case  "xx":
                   initText('',text text text text text text');
                 case  "xx":
                    initText('',text text text text text text');
                   break;

with this small piece of code in my production env a new ticket with specific XX service is filled by "text text text text text text". After upgrade my testing env from 5 to 6 this code stopped to work.
ruzzetto

Re: [OTRS 6] New ticket issue JS

Post by ruzzetto »

nobody is encountering same issue moving to release 6?
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Re: [OTRS 6] New ticket issue JS

Post by wurzel »

Hi,

modifying code (espacially your code change) is not very common to do during migration.

Florian
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Re: [OTRS 6] New ticket issue JS

Post by reneeb »

reneeb wrote: 06 Nov 2018, 20:59 What's the error message?
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Re: [OTRS 6] New ticket issue JS

Post by ruzzetto »

wurzel wrote: 09 Nov 2018, 15:13 Hi,

modifying code (espacially your code change) is not very common to do during migration.

Florian
Hi, I didn't touch code. Simply the same code does not work with new version
ruzzetto

Re: [OTRS 6] New ticket issue JS

Post by ruzzetto »

reneeb wrote: 09 Nov 2018, 15:42
reneeb wrote: 06 Nov 2018, 20:59 What's the error message?
No error message, simply code won't load and ticket body is empty and not filled with text.

Thanks
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