How to modify the text of the ticket after created

Moderator: crythias

Post Reply
skilled
OTRS newbie
Posts: 69
Joined: 11 Apr 2018, 13:53
OTRS Version?: 6.0.16

How to modify the text of the ticket after created

Post by skilled »

Hello All,

i have one question: if i created one ticket but i noted that there was wrong info in the text on this ticket, how i could modify the text (content) of the ticket?
I have OTRS3.3.6.

Thanks in advance

Best Regards

jojo
Moderator
Posts: 14843
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: How to modify the text of the ticket after created

Post by jojo »

Content (Text) of an Article (Mail, Note) can not be changed. Add a new article.

Please also note that you use an extremly unsecure and outdated version, so you have to update
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

skilled
OTRS newbie
Posts: 69
Joined: 11 Apr 2018, 13:53
OTRS Version?: 6.0.16

Re: How to modify the text of the ticket after created

Post by skilled »

jojo wrote:
22 Oct 2018, 11:02
Content (Text) of an Article (Mail, Note) can not be changed. Add a new article.

Please also note that you use an extremly unsecure and outdated version, so you have to update
Thanks jojo for the reply,
you mean, i should delete the first ticket (article) then create new one or add new article to the current ticket?
Yes, we are planing to change this version, we will do it as soon as possible.

Thanks again

jojo
Moderator
Posts: 14843
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: How to modify the text of the ticket after created

Post by jojo »

Articles can also not be deleted. Just add a new one with the correct text
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

skilled
OTRS newbie
Posts: 69
Joined: 11 Apr 2018, 13:53
OTRS Version?: 6.0.16

Re: How to modify the text of the ticket after created

Post by skilled »

jojo wrote:
22 Oct 2018, 12:49
Articles can also not be deleted. Just add a new one with the correct text
Sorry jojo, but i did not get what you mean.
I created new phone Ticket as screeshot in attachments. then i noticed that there was wrong info in the Text Field and i wanted to edit it after i created this ticket.
How should i do that?
Because i did not know about adding new article.

Thanks
You do not have the required permissions to view the files attached to this post.

jojo
Moderator
Posts: 14843
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: How to modify the text of the ticket after created

Post by jojo »

Add a note to the ticket, you can not change the text you wrote in the phone creation screen
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

skilled
OTRS newbie
Posts: 69
Joined: 11 Apr 2018, 13:53
OTRS Version?: 6.0.16

Re: How to modify the text of the ticket after created

Post by skilled »

jojo wrote:
22 Oct 2018, 13:54
Add a note to the ticket, you can not change the text you wrote in the phone creation screen
okay, thanks for ur help

Post Reply