Please note that I have upgraded OTRS from 5.0.17 to 6.0.10 on Centos 7 without any error after running the DBUpdate-to-6.pl script. No errors were prompted, and the apache started fine.
However, after deleting the cache, I wanted to rebuild the config by using the command below:
Code: Select all
./otrs.Console.pl Maint::Config::Rebuild --cleanup
Code: Select all
Message: Setting Ticket::Type::Default Effective value is not correct: Entity value is invalid(Unclassified)!
Traceback (3387):
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3475
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 38
After checking the ZZZAAuto.pm on the upgraded 6.0.10 version, I can see the same value there, however, the config will not rebuild, and after I login, I am being prompted with "Internal Server Error: 500"
According to the admin book below, I have the correct default value.
https://ftp.otrs.org/pub/otrs/doc/doc-a ... n_book.pdf
For that matter, would you please be kind and try to help me on this?
Feel free to ask me any questions for info that I might have forgotten to mention.
Kind Regards,
Vlatko