Ticket notification to queue mail address

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ruzzetto

Ticket notification to queue mail address

Post by ruzzetto »

Hello,
it's possible to send an email to the email address of specific queue when a new ticket is created?

A team in my company working with otrs asked me to receive notifications on a shared email and not personal ones.

Thanks,
Fabio
jojo
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Re: Ticket notification to queue mail address

Post by jojo »

Makes no sense. The queue has the address and not the team. So an "old" shared address now points to otrs and not the team anymore. Thats the idea of a ticket system
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ruzzetto

Re: Ticket notification to queue mail address

Post by ruzzetto »

jojo I'm sorry probably I did not express myself well. They want notification to be sent to queue address
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Re: Ticket notification to queue mail address

Post by jojo »

a notification triggered by a ticket in the queue should go back to the queue? This would create a mail loop and makes no sense as I already said.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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ruzzetto

Re: Ticket notification to queue mail address

Post by ruzzetto »

Ok I'm gonna try to explain better:

I belong to a queue (Network) that has email address network@mycompany.com. When a new ticket is opened I receive a mail in my personal inbox because I flagged ticket notifications in my preferences. Another team would want receive notification mail into gruop mail instead personal mail.

But probably I understood your doubts...I use only one email address for otrs to send notification, so for this reason you can't understand my request :)

Is that the issue?
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Re: Ticket notification to queue mail address

Post by skullz »

1. Create email group
2. on OTRS > Ticket Notification > Additional recipient email addresses: group email address ?
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