I would need to remove the sub menu item "New email ticket" under "Ticket" menu. Also want to rename "New phone ticket" sub menu to "New Ticket". Could someone guide me on where and how to make these changes?
Thanks
Rajesh
How to change menu or sub menu items?
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Re: How to change menu or sub menu items?
Hello Rajesh,
in OTRS 5, you can do these changes in the SysConfig under Frontend::Module###AgentTicketPhone and Frontend::Module###AgentTicketEmail.
Best regards
Emin
in OTRS 5, you can do these changes in the SysConfig under Frontend::Module###AgentTicketPhone and Frontend::Module###AgentTicketEmail.
Best regards
Emin
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Re: How to change menu or sub menu items?
Hi Emin,
That worked!. Thank you very much for the help.
Rajesh
That worked!. Thank you very much for the help.
Rajesh