Upgrade 5.0.26 to 6.0.8 DBupdate step 10 issue

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Volverine87
OTRS newbie
Posts: 39
Joined: 14 Nov 2017, 15:19
OTRS Version?: OTRS 5.0.20
Real Name: Rafal
Company: UKWSL

Upgrade 5.0.26 to 6.0.8 DBupdate step 10 issue

Post by Volverine87 » 12 Jul 2018, 14:45

Trying to upgrade my test enviroment to latest versions following online guide I approach various issue, but current one i just cant by-pass it...
All service are stopped all backup are taken, I downloaded latest tar version, replaced all config files, etc, converted old Config file to XML files,
changed charset on some tables in database as some of them was latin not utf8, and then failed on Step 10 running BDupdate...

My article been moved to FS from DB good couple months ago and didnt had any issue, but now scrypt say ArticleStorage does not exists?
I copy them over to exact same location on new installation of OTRS what else i can do to fix it?

Error Code below
Requirement check for: Update calendar appointment future tasks ...
Requirement check for: Migrate GenericAgent jobs configuration ...
Requirement check for: Migrate TicketAppointment rules configuration ...
Requirement check for: Create entries in new article table ...
Requirement check for: Migrate ArticleType in ProcessManagement Data ...
Requirement check for: Migrate ArticleType in PostMaster filters ...

Executing tasks ...

Step 1 of 41: Check framework version ...
Step 2 of 41: Check required Perl version ...
Step 3 of 41: Check required database version ...
Step 4 of 41: Check database charset ...
Step 5 of 41: Check required Perl modules ...
Step 6 of 41: Check if database has been backed up ...
Step 7 of 41: Upgrade database structure ...
Step 8 of 41: Migrate configuration ...
Step 9 of 41: Refresh configuration cache after migration of OTRS 5 settings ...
Step 10 of 41: Migrating ticket storage configuration ...
[Thu Jul 12 12:37:41 2018] DBUpdate-to-6.pl: Use of uninitialized value $DefaultSetting{"Name"} in concatenation (.) or string at /opt/otrs/Kernel/System/SysConfig/DB.pm line 1693.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-10 Perl: 5.22.1 OS: linux Time: Thu Jul 12 12:37:41 2018

Message: Setting Ticket::Article::Backend::MIMEBase::ArticleStorage does not exists!

Traceback (1899):
Module: Kernel::System::SysConfig::SettingUpdate Line: 454
Module: scripts::DBUpdateTo6::Base::SettingUpdate Line: 636
Module: scripts::DBUpdateTo6::MigrateTicketStorageModule::Run Line: 51
Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
Module: scripts::DBUpdateTo6::Run Line: 69
Module: /opt/otrs/scripts/DBUpdate-to-6.pl Line: 89


Error:Unable to migrate Ticket::StorageModule.




Not possible to complete migration, check previous messages for more information.

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