Hi
We end up with a lot of tickets with admin as owner. Is there a way to make the last person responding on a ticket (by mail or in OTRS) owner automatically?
Make last agent responding owner
Moderator: crythias
Re: Make last agent responding owner
What about this?
Ticket::EventModulePost###3000-ResponsibleAutoSet
Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.
Ticket::EventModulePost###3000-ResponsibleAutoSet
Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.
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- Znuny newbie
- Posts: 22
- Joined: 26 Apr 2016, 08:23
- Znuny Version: 5.0.4
- Real Name: Laurens Van Acker
- Company: Myriade N.V.
Re: Make last agent responding owner
Hi
Thanks, but that was already set:
Thanks, but that was already set:
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- Znuny newbie
- Posts: 22
- Joined: 26 Apr 2016, 08:23
- Znuny Version: 5.0.4
- Real Name: Laurens Van Acker
- Company: Myriade N.V.
Re: Make last agent responding owner
Or am I missing something?
So what we would like to do:
Ticket owner is admin. User X answers to the customer => user X becomes owner automatically.
So what we would like to do:
Ticket owner is admin. User X answers to the customer => user X becomes owner automatically.
Re: Make last agent responding owner
Then what you need is ticket::ResponsibleAutoSet
Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled). This will only work by manually actions of the logged in user. It does not work for automated actions e.g. GenericAgent, Postmaster and GenericInterface.
Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled). This will only work by manually actions of the logged in user. It does not work for automated actions e.g. GenericAgent, Postmaster and GenericInterface.