mass customuser import

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geri
OTRS newbie
Posts: 45
Joined: 10 Jan 2015, 11:22
OTRS Version?: 3.3.10

mass customuser import

Post by geri » 16 May 2018, 11:08

Wat is the best solution to import customeruser into OTRS?

Is the direct import to the otrs database achievable? It seems there are no other dependencies than take care of uniqueness.

The other solution i would choose is to create a new table with similar columns, and add it as a database backend for customeruser.

Is it OK?

wurzel
OTRS guru
Posts: 2548
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: mass customuser import

Post by wurzel » 16 May 2018, 13:56

Hi,

you can use your own database and read http://doc.otrs.com/doc/manual/admin/st ... kends.html

regards
Florian
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
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    -- Ich beantworte keine Forums-Fragen PN - No PN please

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    reneeb
    OTRS guru
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    Joined: 13 Mar 2011, 09:54
    OTRS Version?: 3.3.x
    Company: Perl-Services.de
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    Re: mass customuser import

    Post by reneeb » 16 May 2018, 16:12

    You can use the database as a second backend, or you can use the import/export module https://opar.perl-services.de/dist/Cust ... port-5.0.0
    Perl / OTRS development: http://perl-services.de
    Free OTRS add ons from the community: http://opar.perl-services.de
    Commercial add ons: http://feature-addons.de

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