Attachments issue Help

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VedranOP
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Attachments issue Help

Post by VedranOP » 10 May 2018, 15:09

Dear Community,

I am testing OTRS 6 on an Ubuntu Server using Win 10 with a Chrome browser. I hope my issue is beginner kind :) I have the following issue:

During ticket creation, when I make an attachment for example *.png file, I see the loading screen coming to and end and looks all fine.
1.png
And then I click Send. I am missing this attachment in email notification and also when I open that ticket as an Agent in its interface.
Please help. Thank you in advance!
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jojo
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Re: Attachments issue Help

Post by jojo » 10 May 2018, 15:45

please show a screenshot of the ticket
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VedranOP
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Re: Attachments issue Help

Post by VedranOP » 10 May 2018, 15:53

3.png
2.png
Thank you for your help.
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jojo
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Re: Attachments issue Help

Post by jojo » 10 May 2018, 16:07

did you:

- try another browser?
- check the logs
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VedranOP
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Re: Attachments issue Help

Post by VedranOP » 10 May 2018, 16:13

Firefox the same

Logs:
5.png
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jojo
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Re: Attachments issue Help

Post by jojo » 10 May 2018, 16:16

is it working if you attach a note with an attachment?
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VedranOP
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Re: Attachments issue Help

Post by VedranOP » 10 May 2018, 17:02

Yes, that works fine.

jojo
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Re: Attachments issue Help

Post by jojo » 10 May 2018, 18:32

so it seems that it is related to your mail setup, so solve these issues first
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VedranOP
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Re: Attachments issue Help

Post by VedranOP » 10 May 2018, 18:41

Any suggestion by the log?

Error I would like to fix is the following:

Error while queueing email to 'xxx@gmail.com' from 'xxx@xx'. Subject => 'OTRS Scheduler Daemon AsynchronousExecutor: Kernel::System::SysConfig-ConfigurationInvalidList()';

fcasal
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Re: Attachments issue Help

Post by fcasal » 11 May 2018, 15:33

Which version are you using? Because in the 6 version patch level 6 there a few bugs repair about attachments.

VedranOP
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Re: Attachments issue Help

Post by VedranOP » 12 May 2018, 18:59

PRODUCT = OTRS
VERSION = 6.0.6
BUILDDATE = Tue Mar 6 04:58:45 CET 2018
BUILDHOST = otrsbuild.otrs.com

Do I need to apply a patch? If so, please offer me some brief instructions. Thank you

VedranOP
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Re: Attachments issue Help

Post by VedranOP » 13 May 2018, 01:11

Made a full upgrade and the issue remains.
Please help! :shock:

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Re: Attachments issue Help

Post by jojo » 13 May 2018, 08:40

As I already wrote solve your email issues or get professional services for setup and operating
"Production": OTRS™ 7, STORM powered by OTRS
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Never change Defaults.pm! :: Blog
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VedranOP
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Re: Attachments issue Help

Post by VedranOP » 13 May 2018, 11:42

Ok, but I got rid of email errors and still the same.
I noticed is that when I upload a file in a ticket creation process I cant see file size and trash icon, those 2 fields are empty.

VedranOP
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Re: Attachments issue Help

Post by VedranOP » 13 May 2018, 19:48

Issue: I had virtual host set for customer login and it removed attachments function.

jeb
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Re: Attachments issue Help

Post by jeb » 10 Jan 2019, 08:24

I have the same problem, using a vhost. How did you solved it?

Jayy
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Re: Attachments issue Help

Post by Jayy » 31 Jan 2019, 18:15

Im experiencing the same problem on 6.0.16 thinking the source is the virtual host for customer login. I'd be interested in an explanation how you fixed it too. Or did you just completly removed the virtual host for customer login?

RStraub
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Re: Attachments issue Help

Post by RStraub » 08 Mar 2019, 16:52

Can you try reproducing this issue when you are accessing OTRS via secure HTTPs (meaning ssl + hostname)?
See here:
https://bugs.otrs.org/show_bug.cgi?id=14451
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS

doodleb
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Re: Attachments issue Help

Post by doodleb » 27 Mar 2019, 18:21

Our OTRS has the same behavior lately.

After selecting the attachment, the upload progress bar appears, but there is no file size or trash icon after that.

The problem occurred in version 6.0.16 and remained after upgrading to version 6.0.17.

And the issue happens both via secure (https) and insecure access. It doesn't seem restricted to the conditions mentioned in the bug.
OTRS 6.0.x on Linux with MySQL database.

doodleb
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Re: Attachments issue Help

Post by doodleb » 29 Apr 2019, 21:22

In our OTRS, the problem was fixed after updating to version 6.0.18.
2019-03-04 Fixed bug#14432 - If session is in URL upload of attachments doesn't work.
OTRS 6.0.x on Linux with MySQL database.

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