EDIT: I found that these errors are on otrs.log also. They seem to date from before the upgrade to 6.0.5. Never noticed the errors before.
---------
Hi,
I found this while trying to create a new skin for my OTRS UI.
After following the instructions on http://doc.otrs.com/doc/manual/develope ... id-1.3.6.6, I noticed errors when running the last step of rebuilding with bin/otrs.Console.pl Maint::Config::Rebuild.
Some of them are related to CustomerPanelBodyLostPassword texts (view log below). What is strange is that all messages are standard, none were altered in any way, and I ever tried editing them (to force write the settings) and then returning them to default.
As for now, the only problem is, I can't get my skin to work. But who knows what other funcionalities I won't be abçe to use/configure in the future?
My installation is a fresh 6.0.4 install (now on latest 6.0.5) on Centos 7, with FAQ and MasterSlave plugins (latest versions).
Any help would be greatly apreciated.
Full Rebuild output:
Code: Select all
Rebuilding the system configuration...
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: Loading the YAML string failed:
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 117
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,
New password: <OTRS_NEWPW>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
"
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 121
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 138
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:
did not find expected <document start>
was found at document: 2, line: 2, column: 1
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 117
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS
password.
If you want to do this, click on this link. You will receive another email containing the password.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN>
If you did not request a new password, please ignore this email.
"
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 121
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 138
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:
did not find expected <document start>
was found at document: 2, line: 2, column: 1
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 117
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has created a new OTRS account for
you.
Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>
User name: <OTRS_USERLOGIN>
Password : <OTRS_USERPASSWORD>
You can log in via the following URL. We encourage you to change your password
via the Preferences button after logging in.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
"
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 121
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 138
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:
did not find expected <document start>
was found at document: 2, line: 2, column: 1
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 117
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,
Here's your new OTRS password.
New password: <OTRS_NEWPW>
You can log in via the following URL:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
"
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 121
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 138
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:
did not find expected <document start>
was found at document: 2, line: 2, column: 1
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 117
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS
password.
If you want to do this, click on the link below. You will receive another email containing the password.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>
If you did not request a new password, please ignore this email.
"
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 121
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 138
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:
did not find expected <document start>
was found at document: 2, line: 3, column: 1
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 117
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: YAML data was: "--- |2
Dear Customer,
Unfortunately we could not detect a valid ticket number
in your subject, so this email can't be processed.
Please create a new ticket via the customer panel.
Thanks for your help!
Your Helpdesk Team
"
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 121
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: YAML data was not readable even by pure-perl YAML module
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 132
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:
found character that cannot start any token
was found at document: 1, line: 2, column: 2
while scanning for the next token at line: 2, column: 2
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 117
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: YAML data was: "--- |
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]
[% Data.CreateTime | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
"
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 121
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-00 Perl: 5.16.3 OS: linux Time: Wed Feb 21 09:35:47 2018
Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
Traceback (130081):
Module: Kernel::System::YAML::Load Line: 138
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1385
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5730
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3417
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 69
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 38
Done.