Using REST for external backend

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OTRS newbie
Posts: 3
Joined: 15 Feb 2018, 21:53
OTRS Version?: 6.0.5
Real Name: Rafael Ratacheski de Sousa Raulino

Using REST for external backend

Post by ratacheski » 19 Feb 2018, 15:06


I'm new to the OTRS world. I am using OTRS 6.0.5, however I am having difficulty finding a solution to my problem.
Is there any way to make use of REST to access agents from an external database to log in and get your data? I only found the option to manage directly by the external bank or by LDAP.

Posts: 1191
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.

Re: Using REST for external backend

Post by root » 19 Feb 2018, 22:01


AFAIK only with development.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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