suddenly since yesterday at 1620 otrs throwing error message back to my inbox about :
"No Type for n/a found!"
I didn't change anything in live system for a while,
Obviously I checked in Admin panel and type exist it is in valid state, also default state in Core:Tickets settings is n/a.
Can someone explain what go wrong or how to fix it?
I tried restarting system and rebuild configuration didn't work:
copy of log file:
Code: Select all
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.22.1 OS: linux Time: Tue Jan 23 10:33:08 2018
Message: No Type for n/a found!
Traceback (41517):
Module: Kernel::System::Type::TypeLookup Line: 442
Module: Kernel::System::Ticket::TicketCreate Line: 343
Module: Kernel::System::PostMaster::NewTicket::Run Line: 267
Module: Kernel::System::PostMaster::Run Line: 417
Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 220
Module: Kernel::System::MailAccount::IMAP::Fetch Line: 86
Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 95
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: (eval) Line: 150
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.22.1 OS: linux Time: Tue Jan 23 10:33:08 2018
Message: No TypeID for 'n/a'!
Traceback (41517):
Module: Kernel::System::Ticket::TicketCreate Line: 349
Module: Kernel::System::PostMaster::NewTicket::Run Line: 267
Module: Kernel::System::PostMaster::Run Line: 417
Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 220
Module: Kernel::System::MailAccount::IMAP::Fetch Line: 86
Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 95
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: (eval) Line: 150
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.22.1 OS: linux Time: Tue Jan 23 10:33:08 2018
Message: IMAP: Can't process mail, see log sub system (/opt/otrs/var/spool/problem-email-bdd13d712e6d84f9d85b91b33d495c98, report it on http://bugs.otrs.org/)!
Traceback (41517):
Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 224
Module: Kernel::System::MailAccount::IMAP::Fetch Line: 86
Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 95
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: (eval) Line: 150
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138
Second email is exactly same but regarding cron EscalationCheck:
ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Tue Jan 23 10:35:05 2018
Message: No TypeID for 1 found!
Traceback (41537):
Module: Kernel::System::Type::TypeLookup Line: 442
Module: Kernel::System::Ticket::TicketGet Line: 1264
Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: (eval) Line: 150
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138
ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Tue Jan 23 10:35:05 2018
Message: No TypeID for 1 found!
Traceback (41537):
Module: Kernel::System::Type::TypeLookup Line: 442
Module: Kernel::System::Ticket::TicketGet Line: 1264
Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: (eval) Line: 150
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138
ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Tue Jan 23 10:35:05 2018