Set sorting in Dashboard in Open tickets

Moderator: crythias

Post Reply
OTRS newbie
Posts: 3
Joined: 11 Dec 2015, 22:22
OTRS Version?: 5.0.3

Set sorting in Dashboard in Open tickets

Post by PetrV » 18 Dec 2017, 16:21


is there any way to set fix sorting by column changed for all users in dashboard in open tickets?



OTRS superhero
Posts: 285
Joined: 20 Sep 2010, 16:54
OTRS Version?: ITSM 6.0.22
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague

Re: Set sorting in Dashboard in Open tickets

Post by alexus » 18 Dec 2017, 19:45

1. Go to SysConfig Ticket → Frontend::Agent::Dashboard
2. Change settings for DashboardBackend###0130-TicketOpen
3. Set Attributes to StateType=open;SortBy=Changed;;OrderBy=Down;
Alexey Yusov

Production: OTRS ITSM 6.0.22 on CentOS 7 x64 Linux with MySQL
Tested: OTRS ITSM 5.0.14
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
Get OTRS Professional Services - Consulting, Implementation, Training, Development, Support!

Post Reply