Hi,
What may be the reason? We observed slow response on otrs also the loading of time is too long. Can someone help me? thanks!
OTRS Slow
Moderator: crythias
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- Znuny advanced
- Posts: 102
- Joined: 24 Jun 2016, 11:36
- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
OTRS Slow
OTRS 5.0.3-01 - MySql - SLES -
Re: OTRS Slow
Hi,
ask an IT professional, please!
Can be anything from hardware, caching, network, DNS, Browser.....
Regards
Florian
ask an IT professional, please!
Can be anything from hardware, caching, network, DNS, Browser.....
Regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: OTRS Slow
Please, give us the following information:
- Is the database in the same machine of the app?
- Which database are otrs using?
- How many resources has: ram, cpu, hdd
- Is the machine shared with another service?
- Which versión of otrs is installed?
- Which OS are you using?
- ...
- Is the database in the same machine of the app?
- Which database are otrs using?
- How many resources has: ram, cpu, hdd
- Is the machine shared with another service?
- Which versión of otrs is installed?
- Which OS are you using?
- ...
-
- Znuny advanced
- Posts: 102
- Joined: 24 Jun 2016, 11:36
- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
Re: OTRS Slow
Hi all,
Database is MySql
No other services is running on the server
Version is OTRS 5.0.11
Servers OS is SLES 11
Database is on a separate Server with no services running.
Ram = 2Gb
hdd = 500gb
Agents/ Users - 3-4 only (2 Agent, 2 Customer)
I cleared the cache still no difference on performance
Total no. of tickets < 3000 so i think archiving tickets will not help us.
Database is MySql
No other services is running on the server
Version is OTRS 5.0.11
Servers OS is SLES 11
Database is on a separate Server with no services running.
Ram = 2Gb
hdd = 500gb
Agents/ Users - 3-4 only (2 Agent, 2 Customer)
I cleared the cache still no difference on performance
Total no. of tickets < 3000 so i think archiving tickets will not help us.
OTRS 5.0.3-01 - MySql - SLES -
Re: OTRS Slow
It should enough for work well. Is is interesting to upgrade to the last patch level and restart de OS. it is a virtual machine?
Also you can check the system process with htop
Also you can check the system process with htop