Is it possible to add a dynamic field for set of specific Queue

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sameer615
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Is it possible to add a dynamic field for set of specific Queue

Post by sameer615 »

Can we add dynamic fields while composing email and show them conditionally or Queue based ?

for eg: we have Queue A and Queue B

While composing an email from Queue A so Dynamic Field should not appear

and while composing an email from Queue B ,Dynamic Field should appear
wurzel
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Re: Is it possible to add a dynamic field for set of specific Queue

Post by wurzel »

Hi,

there are many examples here in the forum. You can use java script and/or (commercial) addons working with ACL.

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Re: Is it possible to add a dynamic field for set of specific Queue

Post by jojo »

thats possible with the OTRS Business Solution™
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sameer615
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Re: Is it possible to add a dynamic field for set of specific Queue

Post by sameer615 »

its not possible in OTRS 5s free version ....???

is it ???
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Re: Is it possible to add a dynamic field for set of specific Queue

Post by jojo »

sameer615 wrote:its not possible in OTRS 5s free version ....???

is it ???
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sameer615
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Re: Is it possible to add a dynamic field for set of specific Queue

Post by sameer615 »

okay thanks
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Re: Is it possible to add a dynamic field for set of specific Queue

Post by crythias »

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Re: Is it possible to add a dynamic field for set of specific Queue

Post by reneeb »

I will release https://github.com/reneeb/otrs-HideDynamicFields to OPAR, soon...
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sameer615
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Re: Is it possible to add a dynamic field for set of specific Queue

Post by sameer615 »

thanks a lot :)
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Re: Is it possible to add a dynamic field for set of specific Queue

Post by sunny »

reneeb wrote: 27 Dec 2017, 15:48 I will release https://github.com/reneeb/otrs-HideDynamicFields to OPAR, soon...
I have used it but found only 1 entry for a single queue..is it possible can we hide those dynamic fields for multiple queues

here Edit Config Settings in HideDynamicFields → Filters
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