Can't edit config items in CMDB

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johncryan
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Can't edit config items in CMDB

Post by johncryan »

Hi,

I've just updated to OTRS 5. I can search config items, and select them, but when I click any links, nothing happens. I can only remove the 'Action=AgentITSMConfigItemZoom;ConfigItemID=1046' from the URL to get back to the dashboard.

I've tried with Firefox, IE 11 and MS Edge.

It also happens on my staging system.

Regards
John
wurzel
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Re: Can't edit config items in CMDB

Post by wurzel »

Hi,

I had similar behaviour. Resetting sysconfig for the CMDB did the trick. (latest patch level!)

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

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johncryan
Znuny newbie
Posts: 5
Joined: 10 Jun 2014, 17:03
Znuny Version: 5.0.23
Real Name: John Ryan
Company: ETHZ

Re: Can't edit config items in CMDB

Post by johncryan »

Hi Florian,

Thanks for the reply, but I don't quite get what you mean by "Resetting sysconfig for the CMDB"
I've tried various things, like:
bin/otrs.Console.pl Admin::ITSM::Change::Check
bin/otrs.Console.pl Maint::Loader::CacheCleanup
bin/otrs.Console.pl Maint::Config::Rebuild

None of those made any difference.
Can you explain how you reset the CMDB's sysconfig?

I've also noticed, that right clicking and link, and opening in a new tab/window works, but no links work in the original window.

Regards
John
wurzel
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Posts: 3224
Joined: 08 Jul 2010, 22:25
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Re: Can't edit config items in CMDB

Post by wurzel »

Hi,

check Sysconfig -> CMDB Module all settings and klick on the "reset button" of the settings. (make a backup first)

regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
johncryan
Znuny newbie
Posts: 5
Joined: 10 Jun 2014, 17:03
Znuny Version: 5.0.23
Real Name: John Ryan
Company: ETHZ

Re: Can't edit config items in CMDB

Post by johncryan »

Hi Florian,

Thanks for your replies.

I've looked everywhere for that. Is that a feature of OTRS 6 or the commercial OTRS?
I'm using OTRS 5s free.
Under Sysconfig, I find ITSM Configuration Management, but no "Reset" button anywhere.

Regards
John
reneeb
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Re: Can't edit config items in CMDB

Post by reneeb »

When a sysconfig option is changed (differs from the default value) there is a little button with an arrow next to the checkbox of the option. That is the "reset" button....
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johncryan
Znuny newbie
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Joined: 10 Jun 2014, 17:03
Znuny Version: 5.0.23
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Company: ETHZ

Re: Can't edit config items in CMDB

Post by johncryan »

Thank you very much for your patience with me.
My problem is solved.

Regards
John
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