Transitions "default" / "else"

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Transitions "default" / "else"

Post by muellotrs » 23 Oct 2017, 12:55


i was wondering if it is possible to define a "default"-Transition as "else" branch.
1st Transition - if ...
2nd Transition - else if ...
Default Transition - else ...

I know that OTRS is going through the transitions alphabetically so that "Transistion-abc123" will be proccesed before "Transisition-gfd567".
But I'm on a managed system and I cannot change the Transistion Entity-IDs, so is there another way to achieve this??

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