Save current owner attributes

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OTRS newbie
Posts: 4
Joined: 21 Feb 2017, 10:37
OTRS Version?: 5.0.15
Real Name: Max Arsentyev
Company: ATLANT
Location: BY

Save current owner attributes

Post by MArsMax » 17 Jul 2017, 19:09


Have a process ticket. I need to keep the ticket's owner login in the dynamic field (for test purposes it is "DynFieldTxtText")

Code: Select all

    ChangeTime: 2017-07-17 16:53:30
       DynFieldTxtText: <OTRS_TICKET_OWNER_UserLogin>
      Module: Kernel::System::ProcessManagement::TransitionAction::DynamicFieldSet
    CreateTime: 2017-05-12 13:00:38
    EntityID: TransitionAction-3252834ceb7f8f3063d3d27595b54b43
    ID: '73'
    Name: a_SetDynField01
And... it does not work. Those tags work fine in notifications but not in process tickets.
What am I doing wrong?

P.S. If I put there just some text (instead tryung tags) - it works fine :(
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