[SOLVED] Clear Customer User List

[ruzzetto]

Hi,
i created a new AD group for OTRS users. In Customer User Management i still see users belonging to the old group. Is there a way to clear the list?
THanks

Ticket closed

[Giulio Soleni]

ciao,
did you update the /opt/otrs/Kernel/Config.pm file with the settings for the new AD group?

Also you should try to stop the deamon, rebuild the configuration, cleanup all the caches and restart the service...
Here the procedure for a CentOS 6.x system (it may slightly vary, depending on the OS release)

Stop OTRS daemon and main OS Services

Code: Select all

#  su - otrs
$ /opt/otrs/bin/otrs.Daemon.pl stop
$ exit
#  service crond stop
#  service httpd stop

Rebuild and caches cleanup

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# su - otrs
$  /opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild
$  /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete
$  /opt/otrs/bin/otrs.Console.pl Maint::Session::DeleteAll
$  /opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheCleanup
$  /opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheGenerate
$  exit

Restart

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# service httpd start
# service crond start
#  su - otrs
$ /opt/otrs/bin/otrs.Daemon.pl start
$ exit